Privacy Policy

Privacy Policy and GDPR Compliance

This website is operated by Softlink Consultants Limited is incorporated in 2003 under the Companies Act 1985 (Company No.04921136) in the United Kingdom, whose address is 16 Botley Road, Hemel Hempstead, HP2 7JL Softlink Consultants is committed to protecting and preserving the privacy of all personally identifiable information collected during the course of providing services and it is important for you to know how we process your data.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations.

Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting our website, you are accepting and consenting to the practices described in this policy.

Softlink is committed to the highest professional standards for the protection of our clients' confidential information and individual migrant workers personal details as per codes 27 and 28 of the Code of Standards of the Office of Immigration Services Commissioner (OISC). Softlink confirms that all the documents, records and information provided by our clients will be kept confidential. These records and information will be passed on only to
Sponsor Casework Operations, UK Visas and Immigration (UKVI) in processing Certificates of Sponsorship/Visa applications/Entry Clearance/other immigration applications and to the
OISC, if required.

We have the necessary arrangements in place to safeguard the personal data that we process as per the agreed scope of work/service.


1. Data security processes and the data we collect
2. Staff and awareness and data retention
3. Third party transfers
4. Data breach notification process
5. Third party links
6. Accessing your data
7. Changes to our privacy policy
8. Relevant contact information

1. Data/Information Security of the systems/processes, that we use for collecting/ storing and processing the data:

We collect data from individuals and companies or employees authorised by you or your group companies to enable us to process your immigration applications. We treat such data highly confidential and store securely on our computers and files as per codes 27 and 28 of the Code of Standards of the Office of the Immigration Services Commission (OISC).

At Softlink, authorised personnel responsible for using data has to follow strict Data Protection principles. We make sure the information is used fairly and lawfully for limited, specifically stated purposes in a way that is adequate, accurate, relevant and not excessive.

2. Data Retention Policy:

We will only retain your personal information for as long as it is necessary to process your Service requests. For example, retention of your data is necessary for updating your Sponsor Management System with any change of circumstances of your sponsored migrant workers and your company details. Therefore, Data retention is necessary for the purposes of our legitimate interests or where we are required to do so by law.

We will actively review the information we hold and delete it securely, when there is no longer a legal, business or customer need for it to be retained.

3. Dealing with Third party/ country transfers (if any) and as applicable:

We collect data clients in order to process immigration applications to be submitted to British Posts/Authorities as per your instructions.

We use such Information to conduct our business and to provide you with the best possible services such as processing Entry Clearance visa applications for your employees.

Data transferred outside the European Economic Area are done though secure websites and with adequate protection.

4. Data Breach Notification Process:

At Softlink we are aware a personal data breach means a breach of security leading to the destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. This means that a breach is more than just losing personal data.

We make sure that our staff understand what constitutes a data breach, and that this is more than a loss of personal data. We ensure that we have an internal breach reporting procedure is in place to make a through assessment; and to notify the relevant authority if necessary.

In the event a notifiable breach occurs it will be reported to the relevant authority within 72 hours of the organisation becoming aware of it.

5. Third party links:

Our site may, from time to time, contain links to and from the third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6. Your rights – access to your personal data:

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. There will be no administration fees for any request. Any subject access request must be made in writing to Softlink. We will provide your personal data to you within
the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you or ask for a copy of your identification. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s.

7. Changes to our privacy policy:

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

8. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Anthony Das who is the chief responsible officer at Softlink Consultants.